SunnySkyDoll Return, Exchange, and Cancellation Policy

Last Updated: August 3, 2026

Order Cancellations

The cancellation period begins when your order is successfully placed and confirmed.

• Orders may be canceled free of charge within 48 hours, provided they have not been shipped.

• If cancellation is requested after 48 hours but before shipment, a fee equal to 15% of the total order amount, including shipping charges and taxes, will be deducted from the refund.

• Orders cannot be canceled once they have been shipped.

Returns and Exchanges

You must contact us within 7 calendar days beginning on the day after the shipping carrier marks your package as delivered.

To qualify for a return or exchange, the product must be unused, unwashed, undamaged, and returned in its original condition with all packaging, labels, accessories, and included items.

Returns or exchanges will not be accepted if:

• The product has been used or washed;

• The buyer no longer likes, wants, or needs the product;

• The product only has a normal or minor color variation;

• The product has been damaged due to improper use, storage, washing, or handling;

• The request is submitted after the 7-day period; or

• The product is returned without our prior approval.

Product colors may vary slightly due to lighting, screen settings, display devices, or production batches. Normal color variations are not considered defects.

Damaged, Defective, Incorrect, or Missing Products

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within the 7-day period and provide:

• Your order number;

• Clear photographs or videos of the product and the issue; and

• For shipping damage, photographs of the outer package, shipping label, and inner packaging.

Please keep all original packaging until your claim has been reviewed. An unboxing video is helpful but is not mandatory if other reasonable evidence is provided.

Once the issue is confirmed, we may offer a replacement, reshipment, or refund and will cover reasonable shipping costs.

Return Shipping and Refunds

For returns or exchanges unrelated to a product defect or an error on our part, all return shipping costs, replacement shipping costs, customs duties, taxes, and related charges are the buyer’s responsibility.

We recommend using a trackable shipping service. The buyer is responsible for any loss of or damage to the returned product during transit.

Approved refunds will be issued to the original payment method after the returned product has been received and inspected. Original shipping charges and other costs related to non-quality returns are non-refundable.

Consumer Rights

Nothing in this Policy limits any mandatory consumer rights available under the laws of your country or region. Where applicable law provides greater protection, the applicable law will prevail.

Contact Us

To cancel an order or request after-sales assistance, please contact us:

Email: sunnyskydoll@outlook.com
Telephone: +86 135 8843 0692

Please include your order number and relevant photographs or videos when contacting us.