SunnySkyDoll Shipping Policy

Last Updated: August 3, 2026

1. Shipping Destinations

SunnySkyDoll offers international shipping. The countries and regions currently available for delivery will be displayed at checkout.

We do not ship to:

• P.O. boxes;

• Military addresses, including APO, FPO, and DPO addresses; or

• Countries or regions that are unavailable for selection at checkout.

Certain remote locations may be unavailable for delivery or may incur additional shipping charges.

2. Shipping Methods and Estimated Delivery Times

You may select an available shipping method and view its estimated transit time at checkout.

The displayed transit time is an estimate that begins after the package has been shipped. It does not include order processing time and does not guarantee a specific delivery date.

Actual delivery times may be affected by customs inspections, flight schedules, weather conditions, public holidays, local delivery services, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are primarily calculated according to the package weight and delivery destination. The final shipping charge will be displayed at checkout after you enter your shipping address and select a shipping method.

Additional charges may apply to certain remote destinations or under other special circumstances. Where appropriate, we will contact you regarding any additional charges.

4. Order Tracking

Once your order has been shipped, we will provide a tracking number. You can track your package through 17TRACK.

Tracking information may take some time to appear or update. A temporary lack of tracking updates during the first few days after shipment does not necessarily mean that the package has been lost.

5. Shipping Addresses and Changes

Before placing your order, please ensure that the recipient’s name, telephone number, country, city, postal code, and complete delivery address are accurate.

If you need to change your shipping address, please contact us as soon as possible before the order is shipped. We will make reasonable efforts to assist you but cannot guarantee that the address can be changed.

Once an order has been shipped, we cannot change its delivery address. The customer is responsible for any forwarding, return, redelivery, or other costs resulting from an incorrect or incomplete address.

6. International Orders, Duties, and Taxes

International orders may be subject to import duties, value-added tax, customs clearance fees, handling fees, or other local charges. Unless otherwise stated at checkout, these charges are the recipient’s responsibility.

SunnySkyDoll cannot estimate or control fees imposed by local customs authorities. Customers are responsible for understanding the import requirements of their destination and for providing any required information or documentation to customs authorities or the shipping carrier.

The customer is responsible for delays, returns, or other losses caused by failure to pay the applicable charges, provide required documents, or cooperate with the customs clearance process.

7. Lost, Damaged, or Delayed Packages

If your tracking information has not been updated for an extended period, your package may be lost, or another shipping issue occurs, please contact us. We will assist with an inquiry through the shipping carrier, but the carrier’s investigation results will be considered final.

A package will only be considered lost after the shipping carrier officially confirms that it has been lost. Once confirmed, we will provide an appropriate replacement or refund solution based on the circumstances.

If tracking shows that your package has been delivered but you have not received it, please first:

• Verify the delivery address;

• Check your mailbox, reception desk, entrance, or designated collection point;

• Ask members of your household or neighbors; and

• Contact the local shipping carrier.

If you are still unable to locate the package, please contact us for assistance.

If the package or product is damaged during shipping, contact us within 7 calendar days beginning on the day after the tracking information shows delivery and provide:

• Your order number;

• Photographs of the outer packaging and shipping label;

• Photographs of the inner packaging; and

• Clear photographs or videos of the damaged product.

Please retain the product and all original packaging materials until the issue has been resolved.

8. Refused, Unclaimed, and Returned Packages

The customer is responsible for all related costs if a package is returned for any of the following reasons:

• The customer refuses delivery;

• Delivery is attempted multiple times without success;

• The shipping address is incorrect or incomplete;

• The recipient cannot be contacted;

• The package is not collected within the required period;

• Import duties, taxes, or other charges are not paid; or

• The recipient fails to provide documents or cooperate with customs clearance.

If the customer requests redelivery, the customer must pay the additional shipping costs.

If the customer requests a refund, we will process it after receiving and inspecting the returned product. Original shipping charges, return shipping costs, customs duties, taxes, and other related expenses will be deducted from the refund.

The returned product must remain unused, unwashed, and in its original packaging. Otherwise, it may not qualify for a refund.

Contact Us

For assistance with tracking or shipping-related issues, please contact us:

Email: sunnyskydoll@outlook.com
Telephone: +86 135 8843 0692

Please include your order number and tracking number so that we can assist you as quickly as possible.